Terms of service

1. Scope

These terms apply to all use of Klantaro and to every agreement between Synflow (KVK 93897340, “we”) and the customer who uses Klantaro (“you”). Klantaro is an online service for agencies, freelancers and other businesses. You use Klantaro in the course of your profession or business; the service is not intended for consumers.

Your own general terms do not apply unless we have agreed so in writing. If we make a quote or separate arrangements for the Agency plan, those take precedence over these terms.

2. Account and agreement

The agreement starts as soon as you create an account or we have received your acceptance of a quote. You give us correct and complete details and keep them up to date.

You are responsible for everything that happens through your account, including by team members you give access. Keep sign-in details secret and let us know immediately if you think someone else has access.

If we offer a free trial, its length is shown when you sign up. After the trial, a paid subscription only starts if you choose one.

3. The service

Klantaro reads the channels you connect, keeps a file per client and prepares work, such as draft replies, tasks and meeting notes. Which features you can use depends on your plan.

Klantaro uses AI. AI output can be incomplete or incorrect. What Klantaro prepares is therefore a draft: nothing goes to a client without your approval. Check a draft before you approve it. What you approve and send is your responsibility.

We keep developing Klantaro. We may add, change or remove features. If we remove something that is an essential part of your plan, we tell you at least 30 days in advance and you may cancel.

4. Use and integrations

You do not use Klantaro in breach of the law or the rights of others. You do not use Klantaro for spam or unsolicited bulk email, do not try to bypass security and do not load the service so heavily that other customers are affected.

Integrations with services such as Google, Meta (WhatsApp), Moneybird, Shopify and Recall.ai work through those services. Their terms also apply to that use. If such a service changes or stops, the integration may work less well or no longer work; we are not responsible for that.

You make sure you are allowed to process the data you put into Klantaro. If you have Klantaro take notes in a meeting, you ask the participants for consent in advance.

If you do not follow these rules, we may temporarily block your access. Where possible, we warn you first.

5. Pricing and payment

Prices are shown on our pricing page or in your quote. All prices are in euros and exclude VAT. You pay for the subscription monthly in advance through Stripe.

If a payment fails, we send you a reminder. If payment has still not been made 14 days later, we may suspend your access until payment is received. Your data is kept during that time.

We may change prices. We announce an increase by email at least 30 days in advance. If you do not agree, you can cancel before the new price takes effect.

Custom work, such as your own integrations, reports or workflows, is done at extra cost based on a separate quote.

6. Term and cancellation

A subscription runs per month and renews for another month each time. You can cancel any month in the app or by email to info@synflow.nl. The cancellation takes effect at the end of the current billing period; until then you can keep using Klantaro. We do not refund part of a month.

For the Agency plan, the term in the quote applies.

We may end the agreement immediately if you seriously or repeatedly breach these terms, or if you are declared bankrupt or granted a suspension of payments. If we stop Klantaro for any other reason, we tell you at least 3 months in advance.

7. Your data and privacy

Your data remains yours. We only use it to provide Klantaro to you, and not to train AI models.

For the personal data we process on your behalf, you are the controller and we are the processor. The data processing agreement on this website forms part of these terms. How we handle our own data about you is described in the privacy policy.

After the agreement ends, you can still export your data for 30 days. After that we delete it, except what we are required by law to keep. Backups are overwritten within 90 days.

8. Availability and maintenance

We do our best to keep Klantaro available without interruption, but cannot guarantee it. We carry out planned maintenance outside office hours as much as possible and announce it in advance if it is noticeable.

An SLA with commitments on availability and response times is part of the Agency plan and is then set out in the quote.

9. Intellectual property

All rights to Klantaro, the software, the design and the documentation belong to Synflow. For as long as the agreement runs, you have the right to use Klantaro for your own business. You may not copy, resell or replicate Klantaro.

What you create with Klantaro, such as approved texts, meeting notes and reports, belongs to you.

10. Liability

Our liability is limited to direct damage and to the amount you paid us in the 12 months before the damage occurred. We are not liable for indirect damage, such as lost revenue, missed assignments, loss of data or reputational damage.

We are not liable for damage caused by AI output that you approved or used, or by outages and changes at services you use through an integration.

These limitations do not apply in the case of intent or deliberate recklessness on the part of Synflow. You must report damage to us in writing within 12 months of discovering it.

11. Force majeure

If we cannot meet our obligations because of something beyond our control, such as an outage at a hosting or internet provider, a cyberattack or government measures, we are not liable for it. If the force majeure lasts longer than 30 days, either of us may end the agreement.

12. Changes to these terms

We may change these terms. We announce changes by email at least 30 days before they take effect. If you do not agree with a change that is to your disadvantage, you can cancel before it takes effect.

13. Governing law

These terms and the agreement are governed by Dutch law. If we cannot resolve a dispute together, it will be submitted to the competent court in the district where Synflow has its registered office.

Questions about these terms? Email info@synflow.nl.